1. Introduction. Package Travel
1.1. Concept (Art. 2 PTD)
1.2. Booking conditions
1.2.1. Clause 1. Your agreement. Applicable law
1.2.2. Clause 2. Payment. Registration fee. Price revision
1.2.3. Clause 3. Changing your order
1.2.4. Clause 4. Transfer of booking
1.2.5. Clause 5. Cancellation by the consumer
1.2.6. Clause 6. Significant changes and cancellation by the organiser
1.2.7. Clause 7. Liability
1.2.8. Clause 8. Assistance
1.2.9. Clause 9. Insolvency
1.2.10. Clause 10. Complaints
1.2.11. Clause 11. Arbitration
1.2.12. Clause 12. Jurisdiction
2. Managing information requirements in tourism
2.1. Introduction
2.2. Pre-contractual information
2.2.1. Which pre-contractual information must be provided?
2.2.2. In what form the pre-contractual information must be provided?
2.2.3. When the pre-contractual information must be provided?
2.3. Contractual information. Confirmation of pre-contractual information when selling at a distance
2.4. Remedies for non-fulfilment of information duties
3. Avoiding unfair contract terms and unfair commercial practices in the management of tourist products
3.1. Incorporation of standard terms
3.1.1. General requirements
3.1.2. Standard terms in foreign language
3.2. Control of standard terms
3.2.1. Standard terms versus individually negotiated terms
3.2.2. The unfairness test
3.2.3. Blacklists, greylists, indicative lists
3.2.4. Core terms. In particular, control of price-related terms
3.2.5. Legal consequences of unfairness. Ex officio control and partly unfair terms
3.3. Commercial practices and advertising. Regulation and self-regulation
3.3.1. Notion of fairness
3.3.2. Misleading practices: definition and untruthfulness/ deceptiveness condition
3.3.3. Misleading omission
3.3.4. Language in commercial practices
3.3.5. Aggressive practices and sales promotion: agression, harassment, coertion and undue influence
4. Managing transport issues
4.1. Denied boarding, cancellation and long delays: Passenger's rights according to EU Law (or "Obligations of carriers in the event of interrupted travel")
4.2. Rights of disabled persons and persons with reduced mobility in EU Law
4.3. Liability of carrier with regard to passengers and their luggage
4.4. Charter.
4.5. International private law issues: rules concerning the law applicable to transport and jurisdiction
5. Rules applying to service contracts. Particular remarks on accommodation
5.1. International private law issues: rules concerning the law applicable to service contracts and jurisdiction
5.2. Rules applying to service contracts
5.2.1. Obligations of the service provider: obligation of skill and care (Art. IV. C. – 2:105 DCFR), obligation to achieve result (Art. IV. C. – 2:106 DCFR), obligations to warn (Art. IV. C. – 2:108 DCFR)
5.2.2. Unilateral variation of the service contract (Art. IV. C. – 2:109 DCFR)
5.2.3. Obligations of the client: obligation to co-operate (Art. IV. C. – 2:103 DCFR), obligation to notify anticipated non-conformity (Art. IV. C. – 2:110 DCFR)
5.2.4. Client’s right to terminate (IV. C. – 2:111 DCFR)
5.3. Accommodation.
5.3.1. Hotel and Guest: making bookings/ hotel contracts, rights and legal duties, quality of hotel service and consumer protection: A European contract law approach (Arts. II.-3:101 and II.-9:108 DCFR), breach of contract and remedies, price, liability (Convention on the Liability of Hotel-Keepers concerning the Property of their Guests of 17 December 1962, Paris Convention)
5.3.2. Group bookings: concept, legal duties, liability for unfilled rooms